ETC Operations Course
The next edition of this course is scheduled for Oct-Nov 2025. Click here for more information.
As the use of ICT services becomes more critical for effective humanitarian emergency response, so too is the need to share knowledge and experience for the provision of these services. The ETC Operations course is designed to develop personnel so they can contribute to ETC operations or other inter-agency ICT emergency response operations.
Target Audience
Humanitarian responders who are likely to deploy with the ETC or as part of other inter-agency ICT emergency responses. Applicants should be experienced professionals with some experience operating in an emergency response environment and who are capable and committed to be deployed to or support ICT response to emergencies.
Number of participants: 20
Course Aim
To equip humanitarian responders with the knowledge, skills, attitude, and tools to enable them to support ETC operations or other inter-agency ICT emergency response operations.
Competencies Supported
To equip humanitarian ICT responders with the knowledge and skills to enable them to support active ETC operations
| Team Building and Coaching: Building high performing teams and individuals |
| Leadership: Building and leading effective teams and influencing others |
| Humanitarian Understanding: Understanding of the humanitarian environment and the affected population on each mission |
| Partnerships Development: Effectively negotiating and advocating internally and with other actors for resources or engagement with ETC missions. |
| Political and Cultural Awareness: Interpreting the political and environment factors influencing the mission environment |
| Negotiation and Communication: Reporting and communicating with clarity and purpose |
Topics covered
| Introduction to the ETC and Humanitarian Response Operations |
| ETC Core Competencies |
| Soft Skills |
| ETC Resources and Tools |
| Case Study |
| Country Preparedness |
| ETC Staffing and Deployment |
| Mobile Network Operators |
| Services to Affected Populations |
| Information Management |
| ETC Monitoring and KPIs |
| Risk Management |
| The Assessment Process |
| Information Management |
| Humanitarian Response Plan (HRP) |
| Equipment and staff planning |
| ETC planning and handover |
| Presentation skills |
| The Assessment Process |
| Operational Risk |
| Monitoring and Evaluation |
| Audience Mapping |
Format and Language
This programme can be run as a blended (includes classroom phase) or fully virtual deliverable and includes self-paced learning and live sessions (virtual and/or in-person if blended). Participants are expected to be fully engaged and complete e-modules, participate in expert-guided discussions, and conduct self-study when necessary. The course will be delivered in English.
