ETC Operations Course
The next edition of this course will take place in 2024. Please continue checking this webpage for more information.
As the use of ICT services becomes more critical for effective humanitarian emergency response, so too is the need to share knowledge and experience for the provision of these services. The ETC Operations course is designed to develop personnel so they can contribute to ETC operations or other inter-agency ICT emergency response operations.
Target Audience
Humanitarian responders who are likely to deploy with the ETC or as part of other inter-agency ICT emergency responses. Applicants should be experienced professionals with some experience operating in an emergency response environment and who are capable and committed to be deployed to or support ICT response to emergencies.
Number of participants: 20
Objective
To equip humanitarian responders with the knowledge, skills, attitude, and tools to enable them to support ETC operations or other inter-agency ICT emergency response operations.
Learning Objectives
During and after the training, participants will be able to:
| Combine planning elements to effectively communicate the design of an ETC response |
| Explain mandated ETC activities and service provision within the context of emergency response |
| Effectively contribute to hierarchical response documentation |
| Identify stakeholders within the context of ETC response operations |
| Communicate information and advocate ETC response activities |
| Demonstrate the ability to work as part of a team |
| Demonstrate a service-oriented mindset in emergency response operations |
Topics covered
| Introduction to the ETC and Humanitarian Response Operations |
| ETC Core Competencies |
| Soft Skills |
| ETC Resources and Tools |
| Case Study |
| Country Preparedness |
| ETC Staffing and Deployment |
| Mobile Network Operators |
| Services to Affected Populations |
| Information Management |
| ETC Monitoring and KPIs |
| Risk Management |
| The Assessment Process |
| Information Management |
| Humanitarian Response Plan (HRP) |
| Equipment and staff planning |
| ETC planning and handover |
| Presentation skills |
| The Assessment Process |
| Operational Risk |
| Monitoring and Evaluation |
| Audience Mapping |
Format and Language
This is a blended training programme which includes self-paced learning and virtual sessions followed by a 3-day classroom training. Participants will be engaged in interaction and practical exercises in the classroom, while they will be expected to complete self-study modules and participate in virtual discussions prior to the classroom as part of the course syllabus. The course will be delivered in English.
