Preparedness services

The scale and number of humanitarian crises around the world reinforces the need for stakeholder collaboration to minimize the impacts of disaster as much as possible.

Table of contents


What does it mean to be ready for a natural disaster? For the ETC, being ready has three main components:

  1. Strong partnerships with national government, the private sector, civil service organisations and humanitarian agencies.
  2. Decentralized response centres to ensure local partners are able to support recovery and response efforts in remote and rural areas quickly and according to specific needs.
  3. Increased communications resilience by ensuring maximum protection of communications infrastructure and capacity building to ensure the ability to restore services in the event of destruction or damage, and a clear plan for joint emergency response with ETC partners.


Essential elements for ETC readiness

  • COORDINATION––with government-led groups, local ICT Working Groups, and partnerships with humanitarian agencies, industry, and government.
  • TRAINING AND SIMULATION––workshops and trainings that get responders up to speed on the latest tools and how to use them. Some staff take part in simulations that mirror what really happens in an earthquake or a military attack.
  • TECHNICAL ASSESSMENTS–– checking that systems and processes are in place.
  • REINFORCE INFRASTRUCTURE––upgrade global, regional and national infrastructure, pre-position equipment, promote technical standards, and develop strategic agreements.
  • GUIDANCE AND ADVISORY––develop and share support materials and strategic direction are developed, such as the ICT emergency preparedness index and a simulation handbook.
  • ADVOCACY­­––promote the ETC among global players in disaster risk reduction, such as the International Telecommunications Union and the Global System for Mobile Communications.
  • INFORMATION READINESS––compile and disseminate products and tools such as country profiles, case studies, and interactive maps.


Related documents

Policies and procedures
Asset 767