The Pacific ETC User Satisfaction Survey 2024 was conducted to gather valuable feedback from stakeholders on their experiences with Pacific ETC engagement, services, and activities across the region. 

Specifically, the survey evaluated the following key activities conducted in 2024:

• Fiji: National Disaster Risk Management Office (NDRMO) Emergency Telecommunications training | March 2024
• Fiji: Joint Assessment of Emergency Operations Centres (EOCs) | June 2024
• Samoa: ICT Capacity Assessment (ICA) | June 2024
• Regional: Tech Together Workshop | September 2024
• Vanuatu: Efate Earthquake Emergency Response | December 2024

The survey was conducted online and distributed to 44 stakeholders, resulting in 33 responses. 

The survey resulted in an overall user satisfaction rate of 86.3% for ETC preparedness and response activities in the Pacific, which is above the 80% baseline set as the key performance indicator for the survey. 

Further details are included in the below report.