Saint Lucia

ETC Activities

The Emergency Telecommunications Cluster (ETC) is not activated in Saint Lucia.

Hurricane Beryl―formed on 30 June 2024 as a Category-4 hurricane and swept across the Caribbean, impacting 10 Caribbean Disaster Emergency Management Agency (CDEMA)-participating states of Barbados, the Cayman Islands, the Dominican Republic, Grenada, Haiti, Jamaica, Saint Lucia, Saint Vincent and the Grenadines (SVG), and Trinidad and Tobago.

CDEMA continues to lead the coordinated efforts, supported by National Emergency Management Coordinators―to response to the impact of Hurricane Beryl―since 02 July. The ETC―though not activated―is coordinating with its partners globally and on the ground to assess and respond to ICT needs, through CDEMA. 

Current Operations
Asset 681
Emergency

ICT Profile

Country background
Country name
Saint Lucia
Capital city
Castries
Name of national disaster management agency

National Emergency Management Organization (NEMO)

Name of telecommunications ministry

 Ministry of Infrastructure, Port Services and Transport

Name of telecommunications regulator

National Telecommunications Regulatory Commission (NTRC)

Population

179,857 (2022) World Bank

Country narrative

Saint Lucia is an Eastern Caribbean island nation with a pair of dramatically tapered mountains, the Pitons, on its west coast. Its coast is home to volcanic beaches, reef-diving sites, luxury resorts and fishing villages.

It is the second largest of the Windward group in the Lesser Antilles and is located about 24 miles (39 km) south of Martinique and some 21 miles (34 km) northeast of Saint Vincent

Saint Lucia is 27 miles (43 km) long and has a maximum width of 14 miles (23 km). The capital and major port is Castries. Saint Lucia is a member of the Commonwealth.

Currency

East Caribbean Dollar (EC$)

Key ICT statistics
Fixed-telephone subscriptions per 100 inhabitants

8

Mobile-cellular subscriptions per 100 inhabitants

96

Fixed (wired)-broadband subscriptions per 100 inhabitants

21.2

Mobile-broadband subscriptions per 100 inhabitants

42.5

GSMA mobile connectivity index score

58.5

3G coverage % of population

100%

Regulations and rules
Description

Disaster Management Act No. 30 of 2006

Regolations/Rules
Type of regulation
Disaster management
Policy name

Disaster Management Act No. 30 of 2006

Description

The Act  provides for disaster management and relates matters in Saint Lucia, with lead from the National Emergency Management Organisation (NEMO). The role of the NEMO is to develop, test and implement adequate measures to protect the population of Saint Lucia from the physical, social, environmental and economic effects of both natural and man-made disasters.  Its responsibility is to ensure the efficient functioning of preparedness, prevention, mitigation and response actions.

Type of regulation
Telecommunications
Policy name

Telecommunications Act of 2000

Description

The objective of the Act is to regulate the telecommunications sector in Saint Lucia with lead from the National Telecommunications Regulatory Commission (NTRC). The Commission was established under the Telecommunications Act of 2000. It comprises not less than three and not more than five Commissioners, who are appointed by the Minister with responsibility for Telecommunications.

Type of regulation
UAV
Description

Drone use is allowed in Saint Lucia, but there are several drone laws that need to be followed when flying in the country. Operators must ensure that they follow the following drone laws when flying in Saint Lucia;
•Do not fly your drone over people or large crowds
•Do not fly your drone higher than 400 feet
•Do not fly your drone farther than visual line of sight
•Do not fly your drone within 100 meters of structures or vehicles not associated with the operation of the drone
•Do not operate your drone near highways or areas with many moving vehicles
•Do not operate your drone near large gatherings of people
•Respect others privacy when flying your drone
•Do not fly your drone within 2.5 miles of airports or in areas where aircraft are operating
•You must fly during daylight hours and only fly in good weather conditions
•Do not fly your drone in sensitive areas including government or military facilities. Use of drones or camera drones in these areas are prohibited

Communications service providers
Internet service provider (ISP)
Company name
Digicel Saint Lucia
Service description
Digicel Saint Lucia offers broadband internet services for residential and business customers, as well as digital television services and other tailor made telecommunications business solutions.
Fibre optic network
Yes
Internet service provider (ISP)
Company name
Flow Caribbean
Service description
Flow Caribbean, now known as Liberty Latin America, offers broadband internet connections for homes and businesses, including both cable and fiber optic options where available.
Fibre optic network
Yes
Internet service provider (ISP)
Company name
Karib Cable
Service description
Karib Cable provides a range of telecommunications services including cable television, internet, and fixed-line telephone services to residential and business customers.
Fibre optic network
Yes
Internet service provider (ISP)
Company name
Digicel Antigua
Service description
Digicel Antigua provides a range of telecommunications services including mobile phone services, mobile internet, and broadband internet.
Fibre optic network
Yes