Jordan

ICT Profile

Country background
Country name
Jordan
Capital city
Amman
Name of national disaster management agency

National Center for Security & Crisis Management (NCSCM)

Name of telecommunications ministry

Ministry of Information and Communications Technology

Name of telecommunications regulator

Telecommunications Regulatory Commission (TRC)

Population

Approximately 11.2 million (as of 2024)

Country narrative

Jordan is a Middle Eastern country bordered by Syria, Iraq, Saudi Arabia, Israel, and the West Bank. It is characterized by a diverse landscape that includes the Jordan Rift Valley, the Eastern Desert, and the mountainous regions. Jordan is susceptible to a variety of natural disasters including droughts, earthquakes, and flash floods. Given its location and the influx of refugees from neighboring countries, the nation also faces complex humanitarian emergencies. The Jordanian government, through its National Center for Security and Crisis Management (NCSCM), has developed comprehensive disaster response strategies, including robust telecommunications systems to manage emergencies.

Currency

Jordanian Dinar (JOD)

Key ICT statistics
Fixed-telephone subscriptions per 100 inhabitants

4.1 (as of 2022)

Mobile-cellular subscriptions per 100 inhabitants

68 (as of 2022)

Fixed (wired)-broadband subscriptions per 100 inhabitants

7.06 (as of 2022)

Mobile-broadband subscriptions per 100 inhabitants

67.6 (as of 2022)

GSMA mobile connectivity index score

65.3

3G coverage % of population

99% (2022)

Regulations and rules
Regolations/Rules
Type of regulation
Disaster management
Policy name

National Centre for Security and Crisis Management (NCSCM) Law

Description

The NCSCM is the primary authority responsible for disaster management and crisis response in Jordan. Established under Royal Decree, it coordinates with various government agencies, military, and NGOs to manage national emergencies. The NCSCM operates a centralized command structure to ensure efficient response and resource allocation during disasters.

Type of regulation
Telecommunications
Policy name

Telecommunications Law No. (13) of 1995 

Description

This law is regulated by the Telecommunications Regulatory Commission (TRC), which is the authority responsible for overseeing and managing the telecommunications sector in Jordan. The TRC issues licenses, monitors service providers, and ensures compliance with national and international telecom standards.

Type of regulation
UAV
Policy name

Civil Aviation Law and UAV Regulations

Description

The Civil Aviation Regulatory Commission (CARC) is responsible for regulating UAV operations in Jordan. UAV activities are managed under the broader Civil Aviation Law, which includes specific regulations for UAV registration, airspace management, and operational safety. UAV operators must adhere to strict guidelines concerning flight zones, altitude limits, and privacy concerns. CARC also oversees the approval process for commercial UAV use.

Communications service providers
Mobile network operator (MNO)
Company name
Zain Jordan
GSMA HCC signatory
Yes
Parent company name (majority holding)
Zain Group
Service description
Zain Jordan provides comprehensive mobile, internet, and enterprise services with extensive network coverage across Jordan.
Coverage map (provide URL)
https://www.gsma.com/coverage/#237
Mobile money service available
Yes
Mobile money service info
Zain offers the "Zain Cash" service, which allows users to transfer money, pay bills, and make purchases via their mobile phones.
Fibre optic network
Yes
Voice and SMS services
Yes
3G/4G data services
Yes
Mobile network operator (MNO)
Company name
Orange Jordan
GSMA HCC signatory
Yes
Parent company name (majority holding)
Orange S.A. (France)
Service description
Orange Jordan offers mobile, fixed-line, and internet services, focusing on innovation and digital transformation.
Coverage map (provide URL)
https://www.gsma.com/coverage/#646
Mobile money service available
Yes
Mobile money service info
Orange offers the "Orange Money" service, providing mobile banking and payment solutions across Jordan.
Fibre optic network
Yes
Voice and SMS services
Yes
3G/4G data services
Yes
Mobile network operator (MNO)
Company name
Umniah
GSMA HCC signatory
Yes
Parent company name (majority holding)
Batelco (Bahrain Telecommunications)
Service description
Umniah provides mobile, internet, and enterprise services, known for affordable rates and wide coverage.
Coverage map (provide URL)
https://www.gsma.com/coverage/#959
Mobile money service available
Yes
Mobile money service info
Umniah offers the "UWallet" service, enabling users to conduct financial transactions securely via mobile.
Fibre optic network
Yes
Voice and SMS services
Yes
3G/4G data services
Yes