Goals

By studying this module, through practical examples and real-life experiences, you will be able to:

Understand the Service Mindset as a results-focused set of soft-skills to improve delivery to the “user" to increase the common humanitarian impact 

Understand the concept of "user" and describe the basics of goals of service and delivery  

Explain the basics of how you can deliver and improve upon service"

Training course overview

What is a Service Mindset

Who are our Users

User needs and what we can deliver

Service delivery and improvement

Benefits

At the end of this session the student will be able to:

Understand the service mindset and how it applies to the ETC
Respond with a service mindset while delivering ETC Services

Audience

All current and future ETC responders

All those responding to emergencies and working with teams

Further information

This is an online self-paced course and is recommended for all those responding with the ETC.

 For more information and/or to enrol, please reach out to etc.training@wfp.org