Goals

The Emergency Telecommunications Cluster (ETC) provides ICT services for populations affected by crises, enabling them to access life-saving information and communicate with humanitarians and each other through technology.  This course is designed to build awareness about the services that the ETC provides for affected populations in an emergency and preparedness context.

Training course overview

Modules in the course:

1. ETC Induction

Topics covered:

• Introduction to the ETC
• Cluster Approach
• ETC Mandate and Services
• ETC Partners

2. Populations in the Humanitarian Context

Topics covered:

• Access to Information
• Two-way Communication
• Accountability to affected populations
• Do no harm/Do no digital harm
• Other useful terms and definitions

3. ETC Services to Affected Populations

Topics covered:

• Common Feedback Mechanism
• Local Broadcaster Support
• Telephony
• Internet Connectivity
• Charging Kiosks
• Early Warning Systems

Benefits

Understanding the context in which ETC provides services to affected populations and the different type of services that can be provided.

Audience

All those interested to know more about ETC services for affected populations.

Further information

This is a self-paced course. If you would like to learn more about services for communities or work with the ETC in this area, we encourage you to undertake the self-paced e-learning on ETC Services to Affected Populations: Project which provides progressive exposure to ETC services to affected populations and the associated project management principles.

For any additional support or more information, you can reach out to etc.training@wfp.org