Standard/Optional service
Standard
Service summary text
ETC connectivity services and support outside common operational areas will be provided on a best effort basis.
Purpose
Humanitarian workers located outside common operational areas need access to internet and voice connectivity (for example through internet cafés) and need support with internet or voice connectivity
Description
ETC connectivity services and support outside common operational areas will be provided on a best effort basis.
Service Description Status
Final
Optional features
Dedicated voice connectivity
Details of service level
TBC
Activation trigger
Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area
Deactivation trigger
Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed
Time for service delivery after activation
Two weeks
Dependencies
Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend if we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider.
Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependant on bandwidth available for transmission.
Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Responsibilities of service recipients
SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.
Specifications for end-user terminals
End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.
Cost to service recipients
No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Ericsson Response
Has been provided as an optional service in a number of emergencies.