The Emergency Telecommunication Cluster’s (ETC)Service Catalogue was first introduced in 2010 to capture the list of services the cluster could provide as part of an emergency response or preparedness activity. This document reflects the updated list of services that the ETC provides in a humanitarian operation, in line with the change in users, needs, available technology since 2010, and as a result of the implementation of the ETC2020 Strategy established in 2015. It also provides an overview of the Emergency Preparedness and Response activities undertaken at global and local levels.